Email Marketing
Email campaigns and automated flows sent to people who opted in.
Customer Communications, Automation & Retention
WhatsApp Marketing
WhatsApp messages customers agreed to, at the right moment.
For businesses whose customers already use WhatsApp to reach them. We plan and write the campaigns and templates, build chatbots and reply menus, plan follow-up and reminders, and keep consent and opt-out in order.
When it fits
- Offers go out as manual broadcasts from a phone, with no record of who agreed.
- Bookings or orders get no reminder, and no-shows are common.
- Leads ask a question on WhatsApp and are never followed up.
- The number was restricted or messages are being reported.
This page, or the broader service?
Choose WhatsApp Marketing when
- Customers prefer WhatsApp over email in your market.
- You need booking or order reminders and follow-up on WhatsApp.
- You send offers by WhatsApp and need consent and templates done properly.
If WhatsApp is one of several channels and the real gap is a plan for follow-up and repeat purchase, start with Customer Communications, Automation & Retention.
What it covers
- Message campaigns and broadcasts to opted-in customers
- Message templates written and submitted for platform approval
- Chatbots and automatic reply menus
- Connecting WhatsApp to the system your business already uses
- Automation and follow-up: after enquiries, orders and bookings
- Reminders for bookings, carts and renewals
- Consent to be contacted and opt-out handling
- WhatsApp Business platform policies and account quality
- Segments and campaign reporting
What you receive
- A WhatsApp plan: campaigns, flows and how often each customer hears from you
- Written message templates in Arabic, English or both, submitted for approval
- A chatbot or automatic reply menu, tested before launch
- Follow-up and reminder flows planned and written, for the tool owner to set up
- A consent and opt-out process the team can follow
- Campaign reports with the next changes to test
What we work toward
We work toward messages people read and reply to, with few reports or blocks. Template approval and account limits are decided by the platform, so we write to its rules rather than promise an outcome.
How we work
- 01
Review current use
We look at the number, the account type, who is on the list and how they agreed.
- 02
Plan campaigns and flows
We propose which messages to send, to whom and how often. You approve the plan.
- 03
Write and submit templates
We write the templates, you approve the wording, then we submit them to the platform for approval.
- 04
Build and connect
We build the chatbot or reply menu and connect WhatsApp to your system. Other automated flows are set up by the tool owner (your team or its provider) from our written plan.
- 05
Launch, watch and adjust
We send, track replies, opt-outs and account quality, and change what is not working.
What we need from you
- The WhatsApp number and access to the business account or provider in use
- Customer contacts with a record of consent
- Offers, booking rules and the replies the team can commit to
Not included in this service
- Day-to-day conversations and replies, as part of community management within agreed scope and hours Available as its own service
- Sending to numbers that did not opt in, or supplying contact lists.
Quantities, formats, timing and review rounds are set for each project and written into the scope before work starts.
Questions before you decide
Can we send offers from a regular WhatsApp Business app?
For a small list, sometimes. As volume grows, messages you start usually need approved templates through the WhatsApp Business Platform. We advise on the setup that suits your volume.
Who replies when customers answer a campaign?
Your team, or OG if replies are part of a Social Media Management agreement. We plan campaigns with the reply capacity in mind, so nobody is left waiting.
Works well with
Social Media Management
Strategy, publishing, replies, monitoring and reports for your social accounts.
Customers already on WhatsApp with you?
Tell us how you use it today and what they agreed to, and we will suggest the first campaign or flow.